Refund Policy

Effective Date: May 11th 2025

At Vishu Systems, we strive to deliver high-quality technology consulting and services to our clients. Our refund policy is designed to be fair and transparent while recognizing the time and resources invested in each engagement.

1. General Policy

Due to the nature of our services — which involve consultation, development, and delivery of customized technology solutions — refunds are generally not provided once work has commenced.

2. Eligibility for Refunds

Refunds may be issued only under the following circumstances:

• Duplicate Payment: If a client is charged more than once for the same service due to a billing error.

• Service Not Rendered: If payment was made but no services were provided and the project was never initiated.

• Project Cancellation (Prior to Start): If a project is canceled in writing before any work has begun, a full or partial refund may be issued at our discretion.

• Failure to Deliver (Material Breach): If we are unable to deliver services due to our own fault (not caused by client delay or inaction), a partial refund may be considered.

3. Non-Refundable Cases

We do not provide refunds in the following scenarios:

• If the service or project has been partially or fully delivered.

• If the delay or failure is due to lack of client cooperation, communication, or provision of necessary materials.

• For dissatisfaction based on subjective preferences after agreed deliverables have been met.

• For third-party fees or subscriptions paid on behalf of the client.

4. Refund Request Process

To request a refund, please contact us at support@vishusystems.com or by phone +1-402-513-1039 within 7 business days of the event giving rise to the refund request. Include:

• Your name and contact details

• Invoice number and payment date

• Reason for the refund request

• Any supporting documentation

All refund requests will be reviewed within 10 business days.